Terms of service

1. Enquiries and rental agreements

My Cloud Mac offers remote access to dedicated Mac mini hardware. No physical computer is shipped to you and ownership of the hardware does not transfer. The legal information page identifies the service operator and contact details.

This website currently accepts rental enquiries and priority-list requests, not payments or completed orders. Submitting a form does not start a rental, reserve stock, authorise a charge, or waive any consumer rights. A rental begins only after you receive and accept a written order confirmation.

The order confirmation must identify the operator, hardware configuration, location, start date, total price including applicable taxes and fees, billing schedule, minimum term, renewal and cancellation rules, support arrangements, and any service-level commitment. Do not assume a rental has started until these details are agreed. You must be legally able to enter into the agreement and authorised to act for any organisation you represent.

2. Prices, renewal and cancellation

Displayed euro prices describe the selected hardware and rental term. A 12-month price is a commitment option, not a promise that the rental can be cancelled monthly at that rate. Payment timing, taxes, any setup fees, renewal, notice periods, refunds, and early termination charges must be disclosed in the order confirmation before you commit. No automatic renewal or early termination charge is created by submitting this website’s form.

Model subscriptions, API usage, software licences, and third-party services are not included unless your order expressly says otherwise. Hardware availability and future chip offerings are not guaranteed by joining a priority list.

3. Your Mac, software and accounts

You manage your operating environment, installed applications, accounts, credentials, repositories, and workloads. Use supported software, install security updates, restrict remote access, and keep secrets and administrator credentials secure. Tell us promptly if your access is compromised.

You must hold the necessary rights and licences for macOS, developer tools, applications, datasets, and other software you use. Follow the applicable Apple and third-party licence terms. References to Apple, OpenClaw, Hermes Agent, or Apteva do not imply endorsement, partnership, preinstallation, or managed application support.

For AI agents, you choose the model provider, tools, permissions, and connected services. You remain responsible for authorised access, supervision, outputs, automated messages, purchases, and other actions taken by your agents. Hosting an agent does not give it permission to access another person’s systems or data.

4. Availability, support and backups

A cloud Mac is intended to be remotely available, but maintenance, network faults, hardware failure, security incidents, and third-party outages can interrupt access. References to 24/7 access are not a guarantee of uninterrupted service or a contractual uptime percentage. Any uptime target, response time, or service credit must be stated in your order.

Keep independent, tested backups of your files, credentials, and configuration. Do not treat the rental as your only copy of important data. Managed backups, disaster recovery, application administration, and recovery of deleted data are not included unless expressly agreed.

5. Customer data and end of service

You retain your rights in your content. You are responsible for the lawfulness of data you upload and for obtaining permissions required to process it. Where we process personal data on your behalf, appropriate data-processing terms must be agreed before that workload starts; the website privacy policy is not a substitute for that agreement.

Before termination, export your data, revoke external credentials, and remove any accounts or licences you do not want left on the machine. The order must state the export window, retention period, and erasure process. Do not assume files will remain recoverable after the rental ends. Access may be restricted sooner where necessary to address serious abuse, a security incident, or a legal obligation.

6. Acceptable use and suspension

The Acceptable use & abuse policy applies to your workloads, users, and agents. We may restrict access when reasonably necessary to address a serious breach, non-payment under an agreed order, a compromised machine, or a legal requirement. Where practical and lawful, we will explain the reason and give you an opportunity to remedy the issue.

Urgent threats may require immediate isolation. Any review, restoration, termination, refund, or data-export arrangements remain subject to the agreement and applicable law. Suspension does not automatically forfeit statutory rights or justify unrelated charges.

7. Liability and your legal rights

Neither these terms nor an order excludes liability that cannot lawfully be excluded, including applicable mandatory consumer protections. Responsibility for loss, available remedies, and any agreed limitations are subject to applicable law and the final rental agreement; this website does not impose an unlimited customer indemnity or a blanket “no refunds” rule.

If you rent as a consumer, mandatory rights concerning distance contracts, withdrawal, conformity, refunds, and complaints may apply. Requesting information or accepting analytics does not waive them. Any request to begin service during a statutory withdrawal period must be handled separately with the legally required information and express choices.

8. Complaints and changes

Send service complaints to the contact shown on the legal information page, including your order reference and the outcome you are seeking. The final agreement must identify applicable governing law and dispute arrangements without removing mandatory protections available to consumers.

We may update these website policies. The date on each page identifies the current version. Changes do not silently replace agreed commercial terms for an existing rental; material contractual changes must be communicated and handled under the agreement and applicable law.